Returns & Exchanges
At Bluemercury, we want you to be completely satisfied with your purchase, which is why we offer free returns on most products within 30 days of the purchase date. Whether you purchased in-store or online, our goal is to ensure your beauty routine is nothing short of perfect.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to send back.
Print Your Label
Once your return is authorized, download and print the prepaid UPS shipping label provided via email.
Pack Your Items
Securely place your items in their original packaging, ensuring all lids are tightened, and affix the shipping label to the outside of the box.
Ship and Track
Drop off your package at any authorized UPS location and keep your tracking number to monitor your refund status as it is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing